Delivery & Returns Policy

Last updated: 01/08/2025

At Happy Hedgehog Designs, we strive to offer a smooth and reliable delivery service for our customers. Below, you’ll find information on how we process and deliver your order, as well as the options available to you.

1. Processing Your Order

• All orders are processed Monday to Friday (excluding UK bank holidays).
• Orders placed after 4pm or over the weekend will be processed the next working day.
• Once your order has been processed, you will receive an order confirmation email with tracking information (if applicable).
• If an item is out of stock or there is an issue with your order, we will contact you immediately to provide alternatives or an estimated restock date.

2. Delivery Options and Costs

UK Delivery: We deliver to all UK mainland and Northern Ireland addresses, excluding Channel Islands and PO boxes.

Please note that we do not offer International Delivery

Please make sure to provide the correct address, as we cannot be held responsible for any delays or issues caused by incorrect information.

We offer the following delivery options:

• Standard Delivery

Most items will be sent by Royal Mail using their 48 hour tracked service. This means that you will be able to track the delivery of your order & will receive an email or text message to inform you of the delivery date. There is no signature required for this service & Royal Mail will offer an option to have your parcel left with a neighbour or other safe place if you are not going to be home.

Cost: flat rate of £4 for small parcels ? Add large letter option for scrunchies etc.

The usual delivery estimate for this service is 2 working days but may take up to 10 days during busy periods. Please contact us if you require a speedier delivery & would like to upgrade to a faster/more expensive service. (Please note that delivery time is in addition to our processing times which is the estimated time needed to create your item & stated in the individual listing)

• Click & Collect

If you are local and would like to arrange to collect your item please choose click & collect at checkout

Cost: Free

You will be contacted to arrange a mutually convenient time to collect when your order is ready.

3. Failed Deliveries

If a delivery attempt fails (due to absence, incorrect address, or other reasons), the courier will generally attempt to re-deliver or leave the parcel at a nearby pickup point.

If the item is returned to us due to a failed delivery attempt, we will contact you to arrange a re-shipment at your expense. If you decide not to proceed with a re-shipment, we will issue a refund for the items, minus the original shipping charges.

4. Damaged or Missing Items

We take care in packaging and dispatching your items. However, if your order arrives damaged or with missing items, please contact us within 7 days of delivery.

Please include your order number, photos of any damaged items, and any other relevant information. We will either issue a refund or send out replacements depending on your preference.

5. Changes to Your Delivery Address

If you need to change your delivery address after placing your order, please contact us as soon as possible. If your order hasn’t been dispatched yet, we can update your details. However, once the order is shipped, we are unable to change the delivery address.

6. Delays and Force Majeure

While we aim to deliver all orders within the estimated delivery timeframes, there may be instances where delays occur due to circumstances beyond our control, such as:

• Adverse weather conditions
• National holidays or strikes
• Courier delays

We will notify you of any significant delays and do our best to resolve the situation promptly.

7. Customer Responsibilities

• You are responsible for ensuring that your delivery address is correct and accessible.
• If your parcel is returned to us due to incorrect address details, you will be liable for the re-shipping costs.

8. Changes to This Policy

We may update this Delivery Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

If you have any questions about our delivery process, please don’t hesitate to contact us at:

📧 Email: liz@happyhedgehogdesigns.co.uk

📞 Phone: 07879472529