Privacy Policy

Last updated: 1/8/25

Your privacy is very important to us. This policy describes how the personal information you provide is used, stored and shared when you visit Happy Hedgehog Design’s website or make a purchase from happyhedgehogdesigns.co.uk.

We are committed to protecting your privacy and handling your personal data transparently, securely, and lawfully.

1. Who We Are

Happy Hedgehog Designs (Owned by Liz Spencer)

Email: liz@happyhedgehogdesigns.co.uk

Phone:07879 472 529

We are the data controller responsible for your personal information.

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity & Contact Data: name, billing address, delivery address, email address, phone number.
• Transaction Data: details about your purchases, order history, and payments.
• Technical Data: IP address, browser type, device information, and cookies.
• Marketing Preferences: your preferences about receiving marketing from us.

We do not collect or store payment card details — these are processed securely by our payment provider (\[e.g. Stripe, PayPal]).

3. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Manage your customer account
• Provide customer support
• Send service updates (like order confirmations or shipping updates)
• Comply with legal obligations
• (If you opt in) Send marketing offers and updates

4. Marketing and Communication

You will only receive marketing emails if you’ve opted in. You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly: liz@happyhedgehogdesigns.co.uk

We do not sell or rent your personal data to third parties.

5. Cookies

Our Website uses cookies to enhance your browsing experience and gather analytics.

You can control or delete cookies via your browser settings. See our Cookie Policy for more details.

6. Sharing Your Data

We may share your personal data with trusted third parties with the purpose of fulfilling your order:

• Payment processors (e.g. Stripe, PayPal)
• Delivery couriers e.g. Royal Mail
• IT and system providers (e.g. website hosting)
• Professional advisers (e.g. accountants or legal advisers)
• Government authorities when required by law

All service providers are contractually bound to keep your data safe.

7. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our Website uses SSL encryption to secure transactions.

8. How Long We Keep Your Data

We only retain your personal data for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal, accounting, or reporting requirements

Typically, order-related data is retained for 6 years in line with UK tax laws.

9. Your Data Protection Rights

Under UK GDPR, you have rights including:

• Access to the personal data we hold about you
• Correction of inaccurate data
• Erasure of your data (“right to be forgotten”)
• Restriction or objection to processing
• Data portability

To exercise your rights, contact us at liz@happyhedgehogdesigns.co.uk  We aim to respond within one month.

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: liz@happyhedgehogdesigns.co.uk

Phone: 07879 472 529